FAQ
Quick answers to the questions we get most. The full details live in our Shipping Policy, Refund Policy and Terms of Service. If anything here differs from those, the policies win.
Orders
When will my order ship?
It depends on what you ordered:
- Limited release items: 3–5 business days after the release closes.
- Pre-orders: 4–6 weeks from the pre-order close date. The expected ship date is on the product page.
- In-stock items: 1–2 business days.
Orders placed before 12:00 PM Pacific on a business day start processing that day. You'll get a tracking number by email as soon as your order ships.
When am I charged?
When you place your order, including limited releases and pre-orders.
Can I change or cancel my order?
Email us before it ships and we'll do what we can. You can cancel a pre-order any time before it ships for a full refund.
Shipping
How much is shipping?
It's calculated at checkout based on weight and destination. You'll see every option before you pay.
Do you ship internationally?
Yes, to most countries. Import duties, taxes and customs fees aren't included at checkout and are paid to your carrier or customs office on delivery.
Can I ship to a PO Box or military address?
We ship to PO Boxes. APO, FPO and DPO addresses depend on current USPS service. If one isn't available, no shipping option will appear at checkout.
My package is late, missing or damaged.
Email us and we'll help. If tracking hasn't moved in 14 business days (21 internationally), we'll open a trace. If it's marked delivered but missing, check around and with neighbors, then contact us within 14 days of the delivery scan. For damage, send photos of the item and packaging within 14 days.
Returns & exchanges
Can I return something?
Yes, within 14 days of delivery. Items must be unused, unworn, unwashed, with tags attached and in their original packaging. Email us with your order number to start a return. You cover return shipping on standard returns.
Can I exchange for a different size?
Only while we still have your size in stock. Limited items often aren't restocked, so if your size is gone, return for a refund instead.
What if I got the wrong or a defective item?
Contact us within 3 days of delivery with photos. We cover everything: the return, the replacement or full refund, and the shipping.
Still need help?
Email support@sikeops.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM Pacific, and we answer within 1 business day.