Refund policy

RETURNS

We accept returns on everything we sell for 14 days after delivery. To start a return, email support@sikeops.com with your order number.

CONDITION

Items must be unused, unworn, unwashed, with tags attached, and in their original packaging. Returns outside those conditions may be refused or refunded at partial value at our discretion.

REFUNDS

Refunds go to your original payment method once we receive and inspect the return. Original shipping isn't refunded unless the return is our fault. We don't charge restocking fees.

EXCHANGES

Limited release items are made in limited quantities and often not restocked, exchanges are available only while we still have the size in stock. If the size you need is gone, return for a refund.

Pre-order exchanges work the same way, where stock allows.

 

RETURN SHIPPING

You cover return shipping on standard returns.

If we sent the wrong item, or your item arrived defective or damaged, we cover everything: the return, the replacement or full refund, and the shipping.

PRE-ORDER CANCELLATIONS

You can cancel a pre-order any time before it ships for a full refund. Email support@sikeops.com with your order number.

DAMAGED, WRONG, OR DEFECTIVE ITEMS

Contact us within 3 days of delivery with photos of the item and the packaging. We'll replace it if it's available, or refund it in full if it isn't.

Because limited release items aren't often restocked, a replacement may not be possible. In those cases we refund in full.

INTERNATIONAL RETURNS

Accepted within 14 days of delivery. You cover return shipping, and refunds cover the value of the goods. Original shipping and any import duties you paid aren't refundable; duties go to your government, not to us.

QUESTIONS

Email us at support@sikeops.com. Support hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific. We answer most emails the same business day, and always within 1 business day.